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Constructive Interaction: When Getting Messy Pays Dividends

Hosted by John Sandahl on January 22nd @ 8:00 am - 9:00 am PST

Conflict on teams is normal. It’s often a sign that people care about the process or the results.

Disagreement, heated debate, are signs of passion and conviction—qualities of engaged teams.

What is also true: avoiding conflict is also normal and unattended conflict, over time, is toxic to teams.

The key for those of us who work with teams is to create a safe, supportive, and empowered environment for the benefit of the team.

In the end, well-managed team conflict pays dividends in stronger trust, better decision-making, and a more proactive and creative team.

  • Two fundamental types of conflict—the difference matters
  • Creating safety with rules of engagement
  • Self-management—the coach’s attitude, impact, recovery
  • Team performance benefits when the team owns the process
  • Tips and tools for team coaches: exercises, practices, new process steps
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