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Here are some resources that I have used during a TCI engagement to cover Constructive Interaction (including how to give/receive feedback well).
Google findings on successful teams: Source: “The five keys to a successful Google team” by Julia Rozovsky, November 17, 2015 https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
Psychological Safety (from Google research): Source: “Google considers this to be most critical trait of successful teams” by Shana Lebowitz, November 20, 2015; http://www.businessinsider.com/amy-edmondson-on-psychological-safety-2015-11
Thomas-Kilmann Conflict Resolution – including individual assessment; http://people.cpp.com/TKI40.html
Bell and Hart’s Eight Causes of Conflict – Understanding the Causes of Workplace Conflict https://www.mindtools.com/pages/article/eight-causes-conflict.htm
Interest-Based Relational Theory: https://www.mindtools.com/pages/article/newLDR_81.htm
Crucial Conversations – Tools for talking when stakes are high; by Patterson, Grenny, McMillan and Switzler (a favorite!); also check out YouTube
Articles on Giving/Receiving Feedback Well:
https://www.mindtools.com/pages/article/newTMM_98.htm
http://humanresources.about.com/cs/communication/ht/Feedbackimpact.htm
https://www.entrepreneur.com/article/219437
http://www.cmd.act.gov.au/__data/assets/pdf_file/0003/463728/art_feedback.pdf
http://www.greatleadershipbydan.com/2008/01/18-tips-for-receiving-feedback.html
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